Refund, Return & Cancellation Policy

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At VEGITOEL, we want customers to have a satisfactory shopping experience. This policy explains our cancellation, return, replacement and refund process for purchases made through www.vegitoel.com.

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1. Order Cancellation

Customers may request cancellation of an order by contacting VEGITOEL through the contact details provided on our website.

Cancellation requests will be considered provided the order has not already been dispatched or handed over to the delivery partner. Once an order has been shipped, cancellation may not be possible, and the customer may need to follow the applicable return procedure.

VEGITOEL reserves the right to cancel an order due to product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, or other valid operational reasons. In such cases, the customer will be informed wherever reasonably possible, and any eligible amount paid will be refunded.

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YYou may cancel your order through the customer portal within 6 hours of placing the order. Cancellation requests made after 6 hours will not be accepted:

• For eligible cancellations successfully confirmed within the permitted cancellation period, a 100% refund of the amount paid will be processed without any cancellation charges or deductions.

• Once an order has been dispatched, handed over to the courier partner, or is in transit, cancellation will no longer be available through the My Orders page

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2. Eligible Returns

A return or replacement may be accepted where the product:

• Is defective or damaged

• Is incorrect or different from the product ordered

• Is missing essential parts/accessories

• Is materially different from the description or specifications displayed on the Website

• Is otherwise eligible for return under the product-specific return terms displayed at the time of purchase

Customers should contact VEGITOEL within 7 days of delivery for eligible return/replacement requests unless a different period is specifically stated on the product page

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3. Product Condition

For a return to be accepted, the product should generally be:

• Unused or in its original condition, where applicable

• Returned with original packaging

• Returned with accessories, manuals, tags and other included items

• Accompanied by the order details or proof of purchase

Products showing signs of misuse, intentional damage, alteration or unreasonable wear may not qualify for return.

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4. Product-Specific Restrictions

Certain products may have specific return restrictions due to their nature, hygiene considerations, customization or other legitimate reasons.

Examples may include:

• Customized or personalized products

• Products specifically marked as non-returnable

• Products that cannot be resold due to hygiene or safety reasons

• Products damaged after delivery due to misuse

• Certain consumable products

• Products where the manufacturer/seller's warranty process applies

Any applicable restriction will be displayed on the relevant product page or at checkout.

Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.

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5. Damaged or Defective Products

If you receive a damaged or defective product, please contact VEGITOEL as soon as possible and preferably within 7 days of delivery.

We may request:

• Order number

• Photographs/videos of the product

• Photographs of the packaging

• Description of the issue

Depending on the circumstances, VEGITOEL may arrange a replacement, return, repair, refund or other appropriate resolution.

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6. Wrong Product

If you receive a product different from the product ordered, please contact us with your order details.

After verification, we may arrange a return and replacement or provide an appropriate refund.

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7. Refunds

A refund may be considered under the following circumstances:

• An order is successfully cancelled before dispatch and payment has already been received.

• A product is unavailable after the order has been placed and payment has been collected.

• A product is delivered damaged, defective, incorrect, or materially different from its description, subject to verification.

• A return or refund request is approved in accordance with the applicable product-specific return conditions.

• A refund is otherwise required under applicable law.

Customers should contact VEGITOEL promptly after identifying an issue and provide their order number, a description of the issue, and relevant photographs or other supporting information where applicable.

Products must meet the applicable return conditions communicated by VEGITOEL. Products that have been used, damaged by the customer, or returned without required accessories or packaging may be ineligible for a refund, except where applicable law requires otherwise.

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8.Merchant-Side Refund Processing Timeline

Once a valid refund request has been reviewed and approved, VEGITOEL will initiate the eligible refund within 5–7 business days from the date of approval.

This timeline refers specifically to the refund initiation process from VEGITOEL's end. It does not represent the time required for the refunded amount to appear in the customer's bank account, card statement, UPI account, or other payment instrument.

If additional verification is required, VEGITOEL will communicate with the customer regarding any information needed to complete the review.

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9. Refund Request Review and Approval

VEGITOEL will review each refund request and may request additional information or evidence where reasonably necessary to verify the claim.

The customer will be informed of the outcome once the review is completed. If the request is approved, the refund will be initiated to the original payment method, wherever supported, or through another mutually agreed and legally permissible method.

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10.Bank and Payment Provider Processing Time

After VEGITOEL initiates the refund, the time required for the amount to reflect in the customer's account depends on the bank, card issuer, UPI service, payment gateway, or other payment provider involved in the transaction.

Any additional processing time taken by these third parties is separate from VEGITOEL's merchant-side refund initiation timeline. Customers may contact their bank or payment provider if the refund has been initiated by VEGITOEL but has not yet appeared in their account.

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11. Return Shipping Charges

Where the return is due to a defective, damaged, incorrect or materially misrepresented product, VEGITOEL will generally arrange or bear the reasonable return shipping cost, subject to verification.

For other eligible returns, return shipping charges may apply depending on the product and return terms displayed at the time of purchase.

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12. Exchange / Replacement

Where available, VEGITOEL may provide a replacement instead of a refund for eligible products.

Replacement is subject to product availability.

If the replacement product is unavailable, an eligible refund may be offered.

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13. Refund for Undelivered Orders

If an order is returned to VEGITOEL because it could not be delivered and the issue is attributable to the courier or VEGITOEL, an appropriate refund may be provided after verification.

Where the failure is caused by an incorrect address, refusal to accept the delivery or repeated unsuccessful delivery attempts attributable to the customer, applicable shipping or other charges may be deducted where legally permissible and where disclosed.

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14. Non-Receipt of Order

If the tracking information shows that an order has been delivered but the customer has not received it, the customer should contact VEGITOEL promptly.

We may investigate the matter with the relevant courier/logistics partner before determining the appropriate resolution.

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15. How to Request a Return or Refund

Please contact:

VEGITOEL Customer Support
Email: bhat_04@yahoo.co.in
Phone: +91 9266087771

Please provide:

• Order number

• Customer name

• Product name

• Reason for return/refund

• Photographs/videos where relevant

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16. Fraudulent or Abusive Returns

VEGITOEL reserves the right to investigate unusual, fraudulent or abusive return activity.

Appropriate action may be taken where there is evidence of fraud, intentional damage, repeated misuse of the return process or violation of applicable terms.

This will not affect legitimate consumer rights.

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17. Consumer Rights

Nothing in this policy is intended to remove or restrict any rights available to consumers under applicable Indian consumer-protection laws.

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18. Changes to This Policy

VEGITOEL may update this policy from time to time. The latest version will be published on the Website with the applicable effective date.

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